Becoming a Learning Organization
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One key to organizational success has to do with the capacity of people to learn - learn from mistakes as well as learn from successes. The call for organizational learning has escalated over the years ever since our culture and economy transitioned from a "we make things" focus to what is called a "knowledge society." Today, knowledge workers are highly valued as you know, but the real asset of a knowledge worker goes far beyond what she or he "knows". Simply put, no one can hold all of the knowledge they need to do what they do today, much less tomorrow. The strongest asset of a knowledge worker is her/his ability to figure things out, find information, gain knowledge, as well as transform experience into knowledge. This means three things to me. First, the knowledge worker has to excel at investigation (using her/his networks, tools, etc.) Second, because of the pace of change, he/she must have a high tolerance for ambiguity. Aristotle once sa...